A customer experience-centric, energetic team player and leader with extensive experience in marketing, communications and customer engagement. A self-starter and quick learner with proven success in assessing complex needs and returning simple and effective solutions to engage internal and external audiences, bringing additional value to the team, the company and its stakeholders.
"I've worked closely with Ryan for 4 years on producing employee product fairs and marketing and education videos. I have always been beyond impressed by his larger-than-life energy and insane ability to create catchy, funny and compelling content that left lasting impacts on his audience."
"He's handsome."
"Ryan has been instrumental at educating our front-line employees on all aspects of our products and services. Since his first day as a Product Knowledge Specialist, Ryan identified many areas of improvement and immediately took the initiative to dig in and provide solutions. Our front-line reps have never been more equipped with such an in-depth and deep understanding of our family of products and services. There has been a significant impact as a result of Ryan's efforts and I look forward to working with him further within the organization to drive results."
Developed and owned the strategy and execution of internal/external customer engagement and education of Cox residential products and services, improving our employees' and customers' perception and understanding of the benefits our products provide.
Spearheaded cross-functional teams for launch of new networks, initiatives and products for the video service, contributing to product growth and customer satisfaction. Responsible for Channel Management for the West Service area.
Lead and motivated teams in an ever changing, highly competitive landscape while driving results and ensuring an excellent customer experience and maintaining operational excellence.
Served as primary subject matter expert for all Cox residential products, including Product Knowledge, Campaign and Competitive information for California, supporting the success of frontline teams to increase sell-in of products and reduce churn.
